Hello, my name is Michael Jarret. I am the proud owner of Mike Way Appliance Repair located in Murfreesboro, Tennessee. I started Mike Way Appliance Repair a few years ago part time while I was working for a rent-to-own company in Nashville. Over the year I gained the knowledge and experience of working on all types of appliances first hand and decided to go out on my own and help people with their appliance problems full time.
I can service all makes and models of appliances from washer, dryers, stoves, refrigerators and ovens, just to name a few. I provide honest dependable service you can count on when you need it. As a small business owned I understand the importance of good customer service and take care of all my customers in a timely manner. When your appliances have problems that need to be fixed you need someone you can tryst to do the job right and someone who’s looking out for you best interest and not just to make a buck!! At Mike Way I don’t cut corners! I repair your appliance as good as new again.
When appointments are made, I arrive on time to thoroughly check out your appliances and find you problems. I make a list of what needs to be repaired or replaced and offer suggestions on how you can save money after the repairs are done.
I’m out to earn your business and make new friends! I want to be the Appliance Repairman you trust for all your appliance repairs. You call is important to me! You never have to deal with answering machines or wait a few days before I get back to you. You only deal with me. I’m the little man in this business but I can provide the best quality service at an affordable price to all of my customers.
My motto is “Never Buy New unless you have to!”
Honesty is my best asset. If it’s worth fixing, I'll tell you! If not, I’ll tell you that too!
I like meeting people and helping them with problem appliances. At Mike Way “I’m building a business, one customer at a time.”
Check Out My Additional Website for testimonials and special coupon offers…
Michael Jarrett Founder & CEO of Mike Way Appliance Repair Service
Welcome to Mike Way Appliance Repair Service !! Our Motto is " Never Buy New Unless you Have to " . Where customer service is our top priority .. Same day service in most cases with Saturday appointments available .. M-F 8 am to 5 pm Sat 8 am to 12 pm ..
You will like to repairs I do for you , I Guarantee it !!
Below are just a few photos of my customers ..
The heater coil in my dryer went out. I called Mike and he was able to come out immediately which as a mom with multiple kids was a huge plus! He got the part changed out quickly and now my dryer is working good as new!
- Laura Johnson. 5/25/2020
I called Mike today and got service today within 40 minutes he was here and was very professional, nice and very knowledgeable about repairs for all appliances. My dryer was fixed in less than an hour and didn’t cost me as much as it would if I called the manufacturer. He’s very nice and communicated about what to wash and dry and about what not to wash and dry to prevent my dryer from going out again. I will most definitely recommend him to anyone needing their appliances serviced and will definitely use him again if I need help with anything else. Thank you Mike!!!! Job well done!!!
- Averie Walker. 5/23/2020
If you want an honest answer and no pressure help.... Call Mike Way!
Recently, I called Mike Way for a washer repair question.. rather than milk me for a service call, Mike walked me through several options for me to complete some simple repairs.
I have used Mike in the past for a refrigerator repair and he did a great job. He was in and out quickly , he was very professional and educated us how to extend the life of our appliances.
The most recent call a year or so ago, was the second time Mike helped us avoid a service call and the extra expense... I don't know anybody else who would be willing to give free advice over the phone to try and help people out. He could have easily came out and charged us the call. He saved us a lot of time and money.
we've had appliance help needs 3 times in the past few years and Mike is and will continue to be my first call.
- chad randall. 5/17/2020
He came to repair our dryer. Then we find out those parts are no longer made. So he referred us to Steve Johns Appliance Store in Smyrna. We are so glad he referred us!
We purchased a Speed Queen dryer that comes with a 7 year warranty.
- Kathy Rhoden. 5/13/2020
Mike Way was very responsive, professional, and does great work. Mike even tried to help do some simple diagnosing to save us a service call when others would have simply come out and charged us. He uses only factory certified parts and not generics which is another huge plus. Any future appliance repair business in our household will go to Mike.
- Gregory S. Johnson. 5/13/2020
I am so impressed with Mike. I called this morning because I was getting an error message on my Samsung Washing machine. It would begin the wash cycle, but would not go to the rinse cycle. Over the phone he talked me through draining the water out of the machine and then told me to clean out the filter on the front of the machine. I then ran a rinse cycle and a full cycle and it worked! Just that small step was all it needed and Mike was kind enough to trouble shoot first, before I spent a lot of money on him coming out. I will call him again when I have an issue!
- Crystal Lepping. 5/5/2020
Mike was honest about the repair and treated me right. I will be calling him from now on.
- Cindy Rich. 4/23/2020
Mike did a great job. He was fast, professional and friendly. He knows his business and is reasonably priced for his services. He did some work for my father a few years ago and I was impressed enough to remember who he was so if I ever needed someone again I could call. Thanks Mike!
- Bill Adcock. 3/30/2020
Gave me solid advice over the phone and saved me money.
- Roderick Mcfarland. 3/25/2020
Just called and Mike answered. Unfortunately he wasn't able to help me with my problem (not his fault, I'm having trouble finding people that work on propane ranges) but he was at least able to point me in the right direction with someone who can. I appreciate someone that not only tells me they can't do it, but then let's me know who can. Thank you!
- Dale Maxwell. 2/31/2020
I’m a landlord in Murfreesboro. A very nice refrigerator in one of my houses stopped working. I found Mike online and called. We didn’t know one another from Adam. Rather than immediately scheduling a service call, on the phone he both patiently diagnosed the problem and coached me on how to fix it. He saved me a lot of money! I will definitely be calling him for all of my appliance repair needs!
- Morris Proctor. 2/22/2020
Responded quickly. Set up appointment. Called morning of appointment to confirm. Was quick, full of advice to maintain the dryer and very courteous & personable. Will definitely call Mike again, if needed !
Thanks Mike !
- Michael Colacicco. 2/5/2020
I met Mike about 7 Months ago when we moved to Murfreesboro, when our dryer went out. He was on time, professional, and has great value, he explained the do's and don'ts about using a new dryer such as; not spinning the dryer and putting heavy objects in the dryer, he overall gave us a lot of input about our new dryer. This is our second time working with Mike and We will keep using him for any of our appliance repairs.
- Brandon Bagwell. 2/4/2020
Awesome knowledge and great information!!
- K C. 1/17/2020
Highly recommended! This gentleman is punctual, professional, and courteous. My wife and I called him out to view our electric stove that is damaged. He suggested repair on my unit was unsafe, and the money would likely be better used replacing instead of repairing. If you are in need of true and honest work look no further than this gentleman.
- Voodooloco . 1/11/2020
The best repair man in town. Always on time and honest!!!! Used him for yrs
- brock lovelace. 1/1/2020
Mike was absolutely wonderful. He arrived within an hour of calling, explained everything in great detail, and I couldn’t be more satisfied. Thank you!!!
- Camden Luscinski. 0/25/2020
I called and he came out the same day! Was here no longer than 30 minutes and had it fixed in 15! Has got to be the best guy in the business! Will 100%% be calling him again if I need any futures repairs!
- Joseph (Tanner) Jordan. 0/24/2020
Mike was prompt, responsive, and went the extra mile for my service. I appreciated his expertise and also the fact that he made the time for a same day appointment.
- Shannon Davis. 10/26/2019
Needed clothes washer repair. Called Mike, he was here within the hour. Quickly diagnosed the problem and had the parts on his truck to correct the issue. I could not be more pleased with the service from Mike Way appliance repair. I highly recommend Mike. We will return if we ever need appliance repair again. Thank you Mike!
- key dillard. 10/5/2019
Excellent Customer service. Will use for any future needs i have. Thanks Mike!
- David Weill. 9/10/2019
Mike is very professional and runs a great operation with affordable service. We just moved to the area and had an issue with our dryer and Mike was at our house fixing the problem less than two hours after I called. I will absolutely use him again for any and all of my appliance repair needs. Thanks, Mike!
- calen lambert. 8/27/2019
We have used Mike Way Appliance Repair on several occasions. We have never been disappointed in Mike's service. We called Mike this morning about 8am and he had our washer and dryer, both, repaired with factory parts by 11am. He had to run and get parts in that timeframe also. We are very happy with Mike's promptness and his great repair work.
- Mark Isenberg. 7/16/2019
The most knowledgeable person who works on appliances he's thorough quick but most of all he talks to you so you know what he's doing great man highly recommend him to anybody needing a repairman
- David Orman. 6/27/2019
Our washer was stopping in the middle of a wash cycle. I contacted Mike and explained the problem. He gave tips on how to check if the problem could be solved without a service call to save us the service fee! Who does that! Mike does that!
I still moved forward with the service call. I took his advice but the problem persisted. He was able to fit me on his schedule within 36 hours. He came and diagnosed the issue pretty easily. The black rubber hose had begun to break down and clogged the water pump. The connecter parts was also worn on the water pump. He called in a part and returned within the hour to complete the job.
After replacing the water pump Mike checked out the dryer and informed me that the length between the exhaust and dryer should be 16 feet max. He moved and trimmed the dryer exhaust hose. Then he sat me down and explained that we should be using a garment bag for any item under a foot. The reason you ask? Small items get sucked in between the barrels and a garment bag protects them. This was one of many tips he gave us to extend the life of our washer and dryer. The past appliance repair men I have dealt with love it when you don't take care of your appliances because it means more service calls for them. Mike took time to discuss tips and answer any questions. I love the person touch and he is who we will call for all of our appliance repair needs.
- S Howard. 6/15/2019
Very impressed with his knowledge and helpfulness in repairing by dishwasher and keeping it running well. Saved me money with suggestions to keep it working great wouldn’t hesitate highly recommend his work
- Christine Griffin. 5/27/2019
Mike talked me through the repair and saved me $300. I don’t think I’ll ever call another repair service after that. Thanks Mike
- Jeremy Richerson. 4/18/2019
WOW!!! Most honest appliance guy ever!!! he was literally in and out of my house in 30 minutes and was way cheaper than the competition. I will never use any other company!!!!! Its nice to know there are still people like Mike out there.
- Anthony Cortez. 4/13/2019
I called these guys because of their many good reviews. My problem was solved over the phone with no cost to me. This guy was more interested in helping me than charging a service call fee. He just gained a new customer.
- D Whel. 4/9/2019
Mike was AWESOME! He got to me earlier then expected, got down to business, and found the problem in 15 mins! Truly a kind hearted person and will be my only appliance guy from here on out! I would recommend him to everyone! Thanks again Mike.
- LaTia Carney. 4/2/2019
Mike was on time and fast and had my unit working in no time. He also gave me tips on how to keep the problem from happening again and useful tips for care of all my appliances. I highly recommend Mike Way appliance repair and will definitely use him for all my appliance repairs.
- Alan Wells. 3/1/2019
Mike made time to fit me in on New Year's Eve to replace an 18-year-old garbage disposal that all but exploded the night before. He arrived on-time, was professional, and performed excellent work. He also explained everything he was doing so that I'd understand what was involved, and then showed me the proper way to use and care for the new unit. I had hired him previously for a different job, so I'm a returning customer, and I'd recommend him to everyone.
- Tom Brodhead. 11/31/2018
We cant survive without our dryer! We called Mike and he was at our house in less than a hour and the repair was done quickly! He also educated us on how to prolong the life of our dryer and washing machine and even took time to call us later on to give us helpful information on a medication he heard about to help with our dog's arthritis. How nice!
- Nichole Scheffler. 11/1/2018
Mike was able to come early Monday morning, he had the part he needed on him and was here and done in less than and hour and a half after I called him! He let me know exactly how much the service call itself would be and was very clear about what types of payments he takes and any fees that would be involved in payment before he even scheduled a time with me. I really appreciate the great customer service and we will definitely call him in the future!
- Wendy J. 10/12/2018
Mike has fixed my washer and did a great job and came by today to look at my dishwasher. He is reliable and very friendly. He also educated me on things I can do to get my appliances to last. I will continue to call him if I have any issues with my appliances
- Beckie W. 9/30/2018
Mike is a great tech with outstanding customer support skills. Went out of his way to fix several appliances for me. He also followed up with me afterwards to ensure they are working properly. You will not be disappointed.
- John Hayes. 9/16/2018
I had water pouring out of the frig, ruining the floor boards. I called him and he came immediately, sooner than he said he would. A lifesaver in an incredibly difficult day, someday it could be a comedy routine about all the things that went wrong! Thanks.
- Diana O'Daniel-Barfield. 9/10/2018
This is the second time we've used Mike Way Appliance repair for different appliances. Both times not only was it same day service but repaired quickly. He is extremely knowledgeable about appliances. His prices are fair. Not to mention an enjoyable person to talk to. We keep his number on the fridge because if needed he is the only one we will call. And if he gives advice about your appliances, take it.
- Sondra Oliver. 7/2/2018
Was able to get an appointment quickly. Due to the age of my refrigerator, he gave some more affordable options.
- Toni Alsup. 4/25/2018
Amazing! Called this morning came over and had washer fixed in few min! If we ever have anymore problems I know who to call! Thanks!
- breah jones. 4/21/2018
Great service! Fixed my problem with my fridge in a short amount of time! Gave good advice on upkeep of my appliance! All and all a great experience, I am very glad I called!!
- Eric Sharp. 4/16/2018
Called Mike for a rental property. He talked to the renter and saved us so much money. Will use him in the future for all rental properties. Thanks Mike!
- Camille Mondelli. 3/22/2018
Called Mike for a same day appointment. He got done early from another job and called back to say he could come over sooner than expected. Mike was professional, diagnosed the problem within minutes and had the entire repair complete within an hour of stepping foot inside my door. He even applied the standard service call fee to the repair. Great job Mike. He is now the only one I will call in Murfreesboro, TN for my appliance repair needs.
- Paul Lacy. 3/16/2018
SAME DAY SERVICE on Easter Weekend! Who does that? Mike does. Dryer wasn’t putting out heat, found him online and after reading his reviews I decided to call. He fit me in his schedule...same day! Dryer now working. Rare to find good customer service anymore. Awesome awesome awesome, that’s all I gotta say.
- Darren Kerschieter. 2/30/2018
Mike came to fix our dryer today at same day response time. An hour after he left, the dryer began making a buzzing noise. We called him and he returned within the hour to take the entire dryer apart and fix the buzzing noise. He was successful and did not charge at all for his second visit. Highly recommended.
- JD Langton. 2/27/2018
Mike gave us same day service! Our dryer was broken, and I thought I was going to have to go to the laundromat for a while before a technician came, but we called and he came by the same day and fixed it quickly while also giving us tips on how to make our machines last, and when to replace them. Will call him again if we need his service for our machines- Call us satisfied customers!
- Glori Williams. 2/27/2018
I'm so glad He came to help. Mike was through in his investigating my oven. He gave me the price to be expected for the repair and said replacing would be better. I appreciated this honesty!! If I have appliance problems Mike will be the one I call.
- Anady Jensen. 2/23/2018
Such a kind man willing to listen to what your problem is. He took his time in figuring things out and explaining to me.
- June Jensen. 2/23/2018
wow, great service!!! within an hour of my initial call, he came by and had my dryer fixed. i highly recommend!!!
- vance gregory. 2/9/2018
Great man came out same day and got my dryer working within 30 minutes. Would recommend and use again any day!
- Bob Billy. 2/4/2018
Called Mike Way and explained my problem with an old stove. He asked for the make.model and serial number. Came out to my house on the weekend and repaired the problem within half an hour. He was exceptionally professional, courteous and expedient. I would recommend Mike to anyone with an compliance in need of repair.
- Roland Colson. 1/17/2018
I gave Mike a call about my Samsung fridge making a loud buzzing sound, and he immediately knew what the problem was. He also knew there wasn't anything he could do about it (a quick search confirmed he was right). He was generous enough to give great advice about options and about what to avoid (bottom drawer freezers). No wasted service call.
- Brian Beaird. 1/10/2018
Mike communicated with me over the holidays came on time. I couldn't be happier.
- Jacob Van Ekelenburg. 11/29/2017
Mike was very knowledgeable and helpful. He fixed our washing machine in a flash and also gave us a lot of advice on how to make it last longer. I would recommend him to anybody.
- Byron Sommardahl. 11/9/2017
I had a dishwasher problem and I called Mike out to look at it and he said that it would cost more to fix it than it was worth. He gave some very good recommendations for replacement brands and some great pointers for maintaining the next one. He is a very straight forward guy and I like that! If I have any other appliance repair needs I will call Mike first! Great experience!
- Terry Frazier. 8/1/2017
Mike answered my first call and was able to take care of my problem the same day. He was straight forward with the problem my dryer had and quickly gave me a solid quote which I accepted as a fair price. The new materials used were not cheap knock offs but the actual factory required parts. My dryer is 12 years old and running perfectly with Mikes assistance. Thank you Mike for being fast, courteous and knowledgeable. I'm happy to have found you and will spread the word.
- Sandra Mcgril. 7/12/2017
Mike came to our home this afternoon to see what issues our washing machine was giving us. I can not express how kind and thorough this man was! If ever you need an appliance repair this is the guy to call! Thank you again Mike!
- Jenny Morris. 6/28/2017
Knowledgeable and practical in repairing older appliances.
- Lynn Nelson. 6/27/2017
Mike is fair and reasonably priced. He will tell you if it is worth repairing your appliance or if you should consider replacing it. Best service out there!
- Abe Giordano. 4/10/2017
Very responsive and knowledgeable. Reasonably priced. Fixed our washing machine on the spot. Gave us a little tough love, but it was necessary...Just lessons on washing machine and recommendations on other appliances that has since saved us money! Thank you.
- S Harris. 3/12/2017
Very helpful, made it a point to explain everything he did in detail and was very upfront. Excellent service, will be calling him if we have issues with another appliance.
- Jennifer Foster. 1/28/2017
I just call Mike Way because my dishwasher was not draining. Instead of just coming out and charging me he had me check out one thing and it took care of my problem. I will remember this and will definitely be sure to call Mike Way any time I need an appliance repair. He could have easily scheduled an appointment then came to my house and charged me to fix an easy problem. Thanks so much for your honesty Mike!
- carl jenkins. 1/7/2017
Excellent and ethical service, fair prices, comes out right away and helps you, no long wait for an appointment. An overall positive experience!!!
- Frank Amodio, Jr.. 0/20/2017
Mike came out and looked at my dryer because it was not heating anymore. He replaced the parts that were messed up however my husband had tried fixing the dryer before Mike looked at it and messed another part up. Mike explained to me that it would be better to purchase another dryer, I am really glad that he was honest and trying to save me money. I would definitely recommend Mike or call him for another service repair. He was very professional, polite, and nice.
- Norma Ortiz. 10/14/2016
Within about an hour after calling today, Mike came out to fix our Samsung dryer here at ONU Salon. He was prompt, efficient, and we couldn't be happier.
- David fedak. 10/5/2016
Call about ge microwave. Moke was honest told me for what it would cost to fix be before to get a new one.
- Cathy Heady. 9/27/2016
Mike came out to repair our dryer that wasn't heating. Had it back up and working in like-new condition in under an hour. Also gave me some tips to get more out of the life of both my washer and dryer.
- Brandon Smith. 9/5/2016
Fabulous service and turn around Time! Definitely will I see again
- Marylou Turpin. 8/26/2016
Mike Way provided same day service and was very professional and knowledgeable about our Samsung washing machine. Had us up and running very quickly. Many thanks...
- Vance Martin. 8/6/2016
All I can say is "wow"..... He came out within an hours notice.... fixed, cleaned, and resolved my dryer.... gave me helpful hints to prevent it from breaking again, and was not just an overall nice guy, but went the extra distance to help me clean-up and remove the debris around my dryer (which is unheard of). I extremely highly recommend this guy, and will use him forever in the future! Thanks again!
- John Garrett. 7/30/2016
Some time ago I called Mike about a refrigerator problem. Rather than he driving over and thus charging me a trip fee, over the phone, he walked me through some procedures to determine if the refrigerator was worth saving or not. It wasn't. Mike didn't charge me a single cent. WOW!!!
- Ross Caudill. 7/27/2016
If I could give Mike 6 stars I would. You will not find a more genuine man in the business. I have lived in multiple states, and need work. He is by far the absolute best. Thanks Mike - for quickly resolving our washer. Wish you all the best.
- Allen Owens. 7/26/2016
Called Mike this morning about dryer troubles. Over the phone he walked me through some suggestions. All checked out well and the dryer is working again! Never stopped by, but his advice was invaluable. He will be the one I call when I have appliance issues. Thanks again Mike!!
- Richard Coyle. 7/6/2016
I just moved to Murfreesboro, TN from Missouri and my washer broke. I had no idea who to call but I gave Mike Way a try and it was a great choice! I called Monday 15 minutes till close and he came out to look at my washer. He had the part ordered and fixed by Wednesday! Great, fast, friendly service!
- Elisabeth Aiello. 7/3/2016
Great Service. Fixed up my dryer quick. Very professional. Highly recommended.
- jgolchi . 6/30/2016
Unfortunately refrigerators today have very expensive parts, almost costing as much as a new one. I appreciate Mike's customer service and even called me back after the initial consultation. To this I would recommend his service.
- Jim Nestle. 6/22/2016
I'm a work order specialist and help manage properties. I use Mike Way Appliance Repair as a preferred vendor. He is prompt, courteous, and professional. I know he will provide me with the knowledge I need in order to make a decision for a property owner. Sometimes it's repairing the appliance (within reason) and other times it's buying one. He will let me know if the parts are attainable, too expensive or if the appliance is just too old. All of this information is critical to making a sound decision for all parties concerned. Mike Way is the vendor of choice that you will want to call. He is trustworthy and I can highly recommend him! Pam with The Scott Zeller Team Professionals
- Work Orders. 6/22/2016
Integrity beyond reproach!
- Shawn Moore. 6/8/2016
My samsung washer went out with a bad pump. Mike replaced the pump with fast and professional service. My washer works better than the day I bough it. WE highly recommend his services.
- Christie Shedd. 5/13/2016
Called Mike when Mars tried to overcharge me double and couldn't fix my dryer. Mike came right away and had the part the next day. He was honest, Even looked at my dishwasher and fixed that too without charging me. I highly recommend him :)
- Melissa Dahan. 4/19/2016
Mike Way was extremely helpful! Went above and beyond my expectations. I had just moved into a new rental property and the dishwasher was not starting. He came out when I was available and was very friendly and professional. Got my dishwasher working and even changed out the cord on my dryer just to make sure I did it correctly. Great guy, great service. Thanks Mike
- S H. 3/6/2016
I will recommend Mike Way to all my family and friends. He came in, looked at my washer, explained everything he was doing while he was working. He fixed the problem and explained what we needed to do in the future. I give Mike 5 stars cause of promptness of service, the quality of his work, the fair price and would highly recommend him to anyone.
- Cinda Gower. 2/30/2016
Mike was simply wonderful! I called him around 8p expecting to leave a voicemail. To my surprise he answered the phone and set up an appointment with me for the very next morning!
Mike called and was here as expected. He was very straightforward and "shoots straight from the hip". He was so informative. He was very quick and efficient and gave me some great money saving tips!
Mike is one of those guys where you meet him once and then he's family!
- HealLove Goddess. 2/18/2016
Great customer service!! Responded quickly to call and knew how to quickly fix problem and made recommendations of other things that might fail in the future.
- Jim Nichols. 1/22/2016
AMAZING CUSTOMER SERVICE!!!! I had a freezer and an oven not working and Mike arrived on time and knew exactly what the problem was!! I didn't have to wait around for a 2-4 hour time frame like those big companies make you waste your entire day for and then end up overcharging you in the long run! Mike was much more than fair in his prices and provided amazing quality service!! I would never recommend anyone who didn't deserve it and rarely write reviews but I had to give this man credit for his knowledge, professionalism, kindness, quality work and exceeding the standard for customer service! I will never need to look for another person to fix any appliances that need it! Mike Way appliance repair is the guy your looking for if you need an appliance fixed the right way, with an honest and fair man providing quality work! Thank you Mike!!!
- Shanna Qualls. 1/12/2016
The 4th time in 6 months my dryer broke. I am a struggling single mom with 2 teens and lots of laundry! I was in trouble, had little money and needed help!! Already I spent $1000 fixing this dryer (newer front-load Samsung) in 4 service calls! Back then I called Mars- every time at least $200; usually more. THIS time, Mars told me the same guy would come" in a day or so". I told Mars I was in dire straits, had been a LOYAL customer and had already spent so much with them- same repairman- same machine- broken AGAIN. I warned I couldn't afford a huge bill and whatever it cost would be my grocery money! After 2 minutes drilling opening my dryer, he said my belt was broken- a $30 part, BUT would cost $200 to spend 10 minutes fixing it! I lost it- chocked back tears and said "I just can't! I told them I cannot pay all that! You've already made a grand off me! Is there anything you can do?" He replied, "I should charge you the $80 for just coming, but I am just going to leave!", and stormed out angrily in front of my kids- I felt like the biggest failure in the world- desperate for help..THEN I looked online and saw all these reviews for Mike. I called him in near hysterics. He was at the vet with his puppy getting her stitches out yet took my call! He told me not to worry, he would take care of me. He quoted me a price that was but FAR less than the jerk who just stomped out of my home, embarrassing me in front of my kids! An hour later he was at my house. I ran to get cash but told him my kids were there- almost 13 and 14. He told me he'd wait; that his ethics wouldn't allow him to go in without me and I respected that. It only got better from there. He didn't just fix my dryer. He fixed errors that Mars had made in the past "repairs". Within a few minutes, I felt like an Uncle was over! We talked about his business ethics and thinking about how we should treat one another. As a new Master Psychologist and one who has been through more pain than most, I was floored by his philosophies! He put such intense pride in his work, explained everything to me about my dryer, and even my washer and fridge! He took the time to vacuum out every tiny piece of lint, took every part out and cleaned it while making sure ALL was as it should be. He corrected mistakes that could have led to fire that Mars made..He was just amazing! I felt like it was a bargain above a bargain because not only did he reduce his rate to help me, being a compassionate man, he talked to me and I wasn't uncomfortable in my own home. He talked about his experience- why he does what he does. Many people do their jobs for the paycheck- Mike does his job because he's great at it, loves what he does, and CARES about people! I have never seen a professional take that much care in their approach to a customer! When he finished- taking longer than all 4-5 repair jobs Mars had done combined to go through everything with me, answer my questions, look at other things and make sure I was safe and the dryer worked the way it was supposed to, I went to pay him. I handed him the agreed upon amount, and he handed me back about 30%% of THAT $ already discounted! I was floored! I couldn't help it! The next evening he called me to make sure that the dryer was working well and that everything was okay. WHO DOES THAT ANYMORE? It was like a time warp- customer service of high caliber- LONG GONE to companies like Mars, and a thing of the past except in movies and stories from my mom- Mike runs his business this way every day!.I can honestly say with 100%% certainty that there is no one better than Mike, as a repairman and as a human being, and that Mars Appliance Repair needs to have him train their staff! That is IF they don't lose all their business to MIKE!!!! As for me, no one I know or I will EVER call another service again. Thank you SO MUCH, MIKE! You area rare and precious find.
- Melani Mood. 1/12/2016
I have had Mike come out for 2 different issues (dryer and oven) and both times, he did great work. He fit me in his schedule quickly, showed up when he said he would, fixed the problem and charged a fair price. Hopefully, I won't need to call him again any time soon but if I do, I know he'll do another great job for me.
- Bob Ward. 1/3/2016
Mike is amazing! On time, below estimate, and showed me what went wrong with the washer. A+!
- Golden Ramoth. 0/6/2016
I highly recommend Mike Way for appliance repair. We had a problem with our dryer. Mike came out quickly, clearly explained the problem, and gave options for solving the problem. Mike went above and beyond offering repair services. He shared tips on how to improve the dryer's performance and extend its life. Not only did Mike respond quickly and provide competent, helpful service, but pricing was very fair. The next time you need appliance repair services give Mike Way a call- you will be glad you did.
- Don Roy. 11/14/2015
Mike came same day. He fixed( read: not replaced) what needed fixed. No up selling no BS. Great service. Will use again
- Prepared Medical Response. 10/25/2015
Who wants to deal with an appliance repair while trying to prepare for Thanksgiving? Not me. However, if you want someone who will give you a fair price, arrive when agreed, do a good job, and even clean up afterwards, Mike Way Appliance Repair should be your choice. I have an older washer/dryer set that I would love to keep working, and he has helped me do just that--more than once. The "know-how" and professionalism is much appreciated, and when I have an appliance acting up, I will continue to call Mike Way Appliance Repair!
- Kasey Perry. 10/24/2015
Super fast, friendly service. .I got home after 4 days with my daughter in the hospital to a dead dryer. He came out on Saturday and got me fixed same day. Reasonable price, quick service
- Carol C. 10/21/2015
Mike Way Appliance Repair saved my stove and sanity!!!! When my oven/stove broke, I called Sears Repair. They sent someone out (several hours past the service window times). After ordering a part and rescheduling a time to come install it, they finally said they would be here yesterday between 8 a.m. and 5 p.m. I called at 6:45 p.m. when I hadn't heard from Sears. I was told they would be here and that I was next in line. I called again @ 7:53 pm and was told the same thing. I called again at 9:15 pm only to be told that they weren't coming (guess they weren't going to call me and let me know they weren't coming). I figured I would be first in line this morning, since I was next in line. No dice. So THANK YOU Mike Way for coming on short notice, being here when you said you would, and getting my stove up and running in about 15 minutes I should have called you two weeks ago when it broke and saved myself several headaches!!! I will definitely call you first next time!
- a mck. 10/19/2015
Such a nice guy!! Very affordable! I called and he was able to come out the same day. If you're looking for someone who's honest and does excellent work... He's your guy!
- Courtney Renfroe. 10/17/2015
Incredible service and very affordable! We received a very prompt response and our appliance was serviced the same day! I would highly recommend Mike's Way for any appliance repair and maintenance.
- E . 10/17/2015
Mike did a great job! He came right in and fixed my washing machine. He was very friendly and personable. He got everything done in no time. I highly recommend him for any issues you have with your appliances.
- Will Kriesky. 10/16/2015
Mike was at our house within an HOUR of us calling him on a Saturday. Excellent service. We would absolutely recommend him to anyone in the area.
- Matt Wrye. 10/14/2015
Excellent service and worked me in the same day I called about my dryer not producing heat. It was the heating element that was bad. He had the part on his truck so there was no waiting for it. He's been in the business for 25 plus years. He works on refrigerators too. He definitely gets 5 stars.
- Cathy Newman. 10/6/2015
Mike was 15 minutes early, I got home 5 minutes after he said he would be there. I was not used to promptness from service industry, so imagine my surprise and chagrin at being the one who kept him waiting. I apologized but he was very understanding and said an apology was not necessary. He got my washing machine up and running within 10 minutes, showed me the part, and charged very fairly. Plus, my Rottweiler and 1.5 yr old niece liked him as well. If their approval is not a good recommendation, I don't know what is. A+!
- jennifer adams. 10/3/2015
I called Mike for some issues on a washing machine. He was able to stop by that day and diagnose the problem. He ordered the part, came back and fixed the maachine, all in a very timely manner. Mike is an "old school" hard working, honest man that really puts the customer first. We are new to the area from Michigan, and have found our repairman for any appliance issues we have in the future! Mike is honest, reliable, personable and very fair pricing.
- Joe Andary. 8/14/2015
I had not had need of a repairman since moving to the area and found Mike through a Google search. He had wonderful reviews and I only saw one person displeased with his work and that was due to a service call charge. I think a service charge is something that should be expected so that did not deter me from calling. I am so glad I did. I called Mike at 8:05 AM for a problem with my refrigerator. He explained about his service charge and told me could be at my house by 9:30. He arrived at 9:15. AWESOME! I explained to him what was going on when the problem started and he pulled it out and went to work. As he worked he explained to me what was wrong, what had caused it to happen and showed me the burned out part that needed to be replaced. He had the part in his truck and he informed me of the cost of the repairs. He replaced the parts, explaining what he was doing as he worked, how to prevent it from happening in the future and pointed out some things that could possibly cause trouble in the future and explained to me what I could do to prevent those future issues. Unbelievable! Mike was punctual, polite, friendly, helpful and charged fairly for the work he did. I can't say enough about how pleased I am with his services. I will not hesitate to call him again when I have a problem. Thank you, Mike, you were a Godsend!!!
- Victoria Turner. 8/3/2015
Same day service! Great price! We have used him more than once!
- Jenna Abernathy. 7/29/2015
Have used Mike Way to repair Appliances on our rental units for the last 2 years. Quality work, timely response, fair price. I recommend him.
Nashville Home Hunters
- Nashville Homehuntersllc. 7/27/2015
I called Mike on a Monday morning when my refrigerator wouldn't keep things cold. He was out to my house the same day by 10 am and had the refrigerator fixed and running by noon. He was very quick, very nice, and was an absolute pleasure while he worked. I would use him for any repair needs I had. Thanks Mike!!!
- Kevin Yuenger. 7/18/2015
Thank you Mike! Always answers, efficient, and comes to the rescue ASAP or even same day!
- Jacqueline . 7/15/2015
Mr. Mike Way was awesome. Very honest and friendly.....I would recommend his services to all my friends and family.
- Kendal Elliott. 7/14/2015
Great same day service on Friday with quality service with pleasant personality! :D
Accurate diagnose with thorough technical repair.
Great to have him in town now I can always call him when I need appliances repaired.
Thank you! Mike!! :D
- Kimie Sagisaka. 7/7/2015
Thank the Good Lord Mike Way Appliance Repair answered his phone on the 2nd ring and was here in 45 minutes and my fridge was back up and running in 30 minutes. I enjoyed Mikes quick and thorough approach to his business, and the conversation. WAY TO GO MIKE.
- TJ T. 6/22/2015
I called Mike in a pinch needing to get my dryer working fast. He came out the same day and was very thorough, but prompt at looking at my unit. He quickly determined what was wrong and got the part and had my unit running. His professionalism is some of the best I've dealt with in a while. I highly recommend using Mike and I will be using him for all my future repairs.
- Ashley Campbell. 5/30/2015
Extremely fast response to initial call. Extremely fast work. Extremely good customer service. Will be who I call for any future appliance repairs.
- Mike Hall. 4/19/2015
Mike was courteous, professional and did a great job. I called Mike in the early afternoon and he we was over by three and had me up and running in no time. Also, his prices are reasonable. I would highly recommend Mike.
- David Russell. 3/15/2015
Awesome. Fast, quick, friendly, on time & very professional.
- Gary Knowles. 3/11/2015
Excellent service ! I have used Mike on two occasions and I would highly recommend him. He is has a lot of knowledge and gives great advice. Mike helped us with our washing machine, dryer and freezer. He is very prompt and just a great guy. Best service we have ever had.
- Shannon Harvey. 3/4/2015
WOW Totally awesome repair professional. He was the ONLY one that kept in contact with me about my appointment time, and even worked around the ice storm. He heard the noise my washing machine was making over the phone and said, "I know exactly what that is". Within 2 minutes after he arrived at our home, he had dismantled the machine and was replacing the part.
He also replaced some badly needed cogs in my agitator. Such a nice and knowledgeable person. Also told me about the history of my washing machine model and how to keep it running for many more years. His charges were fair and clear.
I would definitely recommend Mike to anyone that needs appliance work. He is the best and will not disappoint!
- B Lacey. 1/23/2015
Mike responded promptly to my inquiry, was at my house within an hour of initial contact, was honest in his evaluation of my dryer, and what I would consider more than fair in what he charged. I will absolutely call him again and recommend him to anyone needing appliance repair.
- sharon bellamy. 1/11/2015
I have had stove and refrigerator issues, both times I called mike and he was very prompt, friendly and reasonable priced. I will keep using his services again in the future. I highly recommend him!!
- mIchelle Quijano. 10/28/2014
Great. Quick. Came earlier and left befire scheduled time. Recommended.
- Shay Parrish. 8/22/2014
My experience with Mike was very professional. He showed up when he said he would, diagnosed the problem, had the part with hime and made the repair.
I have turned his card into our apartment complex for further referrals.
If your looking for good honest reliable service Mike is your man!
- Steve Mabry. 8/15/2014
I I gave Mike a call last Saturday when my washer went out and he was out within the hour! He more than lived up to my expectations! As soon as he looked at the broke washer, he knew exactly what is was, had the part with him, fixed it within 10 minutes, and even told me some great ways to keep my things running better and for longer! Mike was great and I will absolutely be calling he for any future repairs I have! thanks so very much Mike!!
- Jessica Maldonado. 7/27/2014
Mike came to repair my washing machine which was not agitating properly. He quickly diagnosed the problem and the repair was completed soon after. Mike is friendly and efficient. His fees are reasonable and his response time was immediate. I asked him about some other appliance problems and he gave me advice. I certainly will use him next time.
- Sandy Goodpuddns. 7/22/2014
Honesty is the best policy. That should be Mikes company slogan because that is what he just showed me. He repaired my refrigerator and ordered parts that would solve the problem but when he returned to fix it he wanted to try the cheaper route just to see if it fixed it. I had already paid him for the original quote but the cheaper fix worked and he ripped my check up and gave me a new bill that was $165 less. He could have fixed it the original way and I would have never known. Thanks Mike for your honesty and for my savings!!!!
- chris logel. 6/31/2014
This guy is a wizard. I had a problem with my dryer, gave Mike a call, set the appointment up and he fixed the problem in about 20 minutes. If you're looking for someone to GET IT DONE then look no further. Mike was a super nice guy and educated me on what brands to stay away from, where they were manufactured, parts, etc., etc. I would definitely recommend Mike for appliance repair.
- Marco R. 6/28/2014
Mike went above and beyond to help me when my frig stopped cooling. Thank you so much for taking the time to help me. Very reasonable service response time and service fee for coming out to look at it.
- Patricia Taylor. 6/9/2014
I have an old Washing Machine that would not agitate or spin and called Mike. He gave me a time that he would come out, was on time and IMMEDIATELY fixed the problem and had the parts with him. He is extremely knowledgeable of appliance repair and fixes it right the first time, not to mention he comes to your home. I would not hesitate to recommend Mike to anyone and everyone. Please give him a call, you will not be disappointed.
- Lyn . 5/30/2014
Our fridge has been leaking some onto the floor for a couple of weeks but we were trying to avoid calling someone because we're waiting for a kitchen remodel. This morning? A small flood! Called Mike at 8:00am and was pleasantly surprised to hear him say, "I can be there in a few minutes if that would work." (On a Saturday!) He was at our house and evaluating the issues within 15 minutes. While he was unable to get the refrigerator out to get his hands on what was the problem, he directed how to manage until our new fridge is in, gave excellent info about fridge history and anatomy in general (I love when someone explains the WHY of things), and advice about what to avoid when purchasing a new appliance. Looks like our shop vac will be our friend until our new fridge is in place. Mike's fridge magnet will take up permanent residence with us for any refrigerator or other major appliance repair! Thanks, Mike Way!
- Steve Bell. 5/14/2014
Super fast service. He knew immediately not only what was wrong, but what had caused my dryer to break (yep, I broke it!). Fast, friendly, and reasonably priced. Would recommend and will use his service again in the future if needed!
- Allison Hortman. 4/30/2014
Very prompt service. Very knowledgeable about services that were needed to correct problems with oven. Will definitely call in the future for any repairs needed. Thank you so much.
- Paula Rodgers. 3/26/2014
- kenneth rankin. 3/11/2014
I bought a used side by side so I could get to everything from my wheelchair but at last the part was stuck in the spray water out the freezer door so I called mike he was very nice and came right away he even took my check which is refreshing to find a qualified service man with trusting heart I am thankful for his fair fast service :) anjee in Antioch tn
- Anjee Schroer. 3/8/2014
Mike is most likely the most responsive repairman in the business. He always answers my call, and he has always been there quick. Once my wife and I were packing to leave the country for a vacation and our dryer went out. Mike answered the phone at 10pm, and after hearing our plight, arrived the next morning before 11am. Outstanding service. We would have been in big trouble otherwise, not being able to pack for our trip! He is the expert, and he always gives us tips on how to prevent recurring problems with our appliance he has serviced. He has won my business for good.
4/3/2014 - Once again Mike came to our rescue. Though he was in a class for most of the day, he came out in the afternoon on the same day and fixed our broken washing machine. His service is 2nd to none!
- Matthew Grow. 3/7/2014
Mike was very professional, arrived on time (10 minutes early, exactly what I consider on time) and quickly solved our appliance problem. On a weekend. If we have future appliance issues he will be the first person we call. Highly recommended.
- Chris Reese. 2/22/2014
We woke up on a Saturday morning to a rapidly defrosting refrigerator. With two young children in the house we needed this repaired quickly or we would have to purchase a new one. I called Mike and he was here in my house solving the problem within about an hour from my phone call. He quickly identified the issue, repaired our fridge and provided advice on how to prevent this and many other issues from happening again. All of this on a weekend. Very satisfied, would not hesitate to recommend Mike Way to anyone.
- Casey Reese. 2/22/2014
Today, I called for service on my Frigidaire oven it had stopped working. He was professional and was available the whole process took a total of 2 hours. That was from the time of the phone call and going to get the part. Great Day! It worked out wonderful! Wouldn't hesitate to call him back. He's got our business!
- Candice Guldin. 1/28/2014
it seems like everything is going out at home around holidays and I guess this year is no exception.. this year my refrigerator was having problems and I needed to get it checked out fast before I lost all my food. a classmate of mine at MTSU gave me the number of a guy he used last month, so I gave him a call.. Just my luck, Mike was in the area and could be here is 20 minutes. after he arrived he found my problem and fixed it right away!!! Mike was awesome! his rates were very reasonable. he even gave me some pointers on how to take better care of it and make it last longer.. He even gave me a discount since I am a college student. I could not ask more than that... I am telling all my friends about Mike.. And you should too!!
- Dominic Du. 10/24/2013
Reasonable rates !! very hard working ... Outstanding service on my Cabrio dryer..
Mike is awesome !! If you don't call Mike for your appliance repair you will be sorry !!
Had me up and running in no time .. thank Mike !! Laura Curatolo ...
- Laura Curatolo. 10/22/2013
Mike is great!!!! I woke up on a Sunday morning to a refrigerator that was not cooling. I called Mike, expecting a Monday appointment, and within the hour he was there. Mike had us up and running within the hour and showed my husband what to look for if the problem happened again. Thank you Mike!!!!
- Susan Wathen. 10/14/2013
Yesterday my Amana icemaker finally gave out and who was I gonna call... Mike of course. I knew he would not steer me wrong and by this morning I had a new icemaker installed. Thanks again Mike for great service at a reasonable rate!
Mike's appliance knowledge and service are a wonderful resource for me. He fixed the fan in my aging Amana refrigerator last year so when the icemaker started acting up, I didn't hesitate to call Mike. And, once again, he was able to diagnose and actually fix the problem that day. Not just hurry to order me a new icemaker. His knowledge comes from 12+ years in this industry and his advice is given sincerely. He must love his job, because he sure is good at it. Thanks again, Mike!
- Drea Beaudet. 10/9/2013
Found Mike a few years back. He was on top of the problem in no time flat but what stuck with me is how genuine he came across. No frills...just to the point. He had my business. Recently, I've had to call him again. We called Friday afternoon and he was there Saturday morning. He is prompt, courteous and more than reasonable. You can't go wrong.
- Melissa Jenkins. 8/30/2013
Hands down the best outcome imaginable! Mike came out the same day (early in fact) and repaired my fridge on my lunch break. The price was shockingly low! Mike walked me through the entire repair and did such a great job of explaining everything, I think I may be able to do it myself next time (but would still call Mike). It is clear he has the best interest of his customer in mind. A + to infinity. Hands down the best customer service experience I have had all year, maybe ever! Call Mike, he will not let you down!
- derek tackett. 8/19/2013
I've been a customer and of Mike's for a long time now. What I love about him is he is completely honest and trustworthy. He is super knowledgeable in appliance repair of all kinds and his prices are more than fair. Mike is my guy when it comes to repairing my home appliances. You should give him a try next time you one of your appliances gives you trouble. You'll be glad you did!
- Tim Cronin. 8/13/2013
Mike was awesome. We called about a problem with our washer and he was out the very next day!! He had the best prices and was so quick to help. We were so impressed with his knowledge about our appliance. My husband loved that Mike tried to troubleshoot with us before coming out. It is clear he is in business for his customers. I can not speak highly enough about how great he was. If you are looking for a GREAT appliance guys Mike is the way to go.
- Samantha Garvey. 7/20/2013
Mike was such a nice guy! Unbelievably, he got to my house within 20 minutes of our phone call (he just happened to be close by). The repair on my washing machine actually took him less than 10 minutes!! We will definitely call him again. I believe he is an honest, dependable guy.
- Jennifer McCarter. 6/12/2013
We had a washing machine issue. We called several places getting estimated prices. Mike had the best price and customer service! Mike was very informative and honest and nice. If we, neighbors, or friends have issues, Mike will be the first and only one to call! Thank you!!